By agreeing to terms at checkout you are verifying that you are the lawful cardholder or PayPal® account holder and have read and understand the posted legal policy, terms and conditions, and privacy policy of this site and all applicable websites.

Typographical Errors

Total Health, Inc. is not responsible for typographical error or omissions relating to pricing, copy, photography, or application of the product.

Damaged Product

All Products are shipped FOB our locations and are generally sent via the US Postal Service unless other shipping arrangements are made. If your order is damaged during shipping, you must accept product and contact Customer Service through this link within 36 hours of receiving the shipment. Please give as many details on what is broken in the shipment including your Order Number.

US Postal Service

If you purchased Insurance, we will help you to submit a claim to the USPS or a third-party insurer, as applicable, if you need assistance. Do not allow the US Postal employee to take the package - no matter what they say because it will hold up any replacement shipment and claim. Total Health, Inc. will not be responsible if you allow the product to go back because then you will not be able to file a claim to receive money back. You must be able to prove damage by keeping the product in your possession. For USPS shipments, you will receive a replacement shipment, up to a total of $100 USD or the amount of insurance purchased, whichever is greater, inclusive of shipping costs, shipped to you from us.

NOTE: For USPS shipments, if you do not purchase insurance, you accept all liability for all shipments once they leave the shipping dock. No Exceptions!

NOTE 2: For USPS shipments sent with Delivery Confirmation, the shipment shall be deemed delivered when the USPS status for that Delivery Confirmation Number is updated to "Delivered" by the USPS. If you do not want the US Postal Service to potentially leave an unattended package, it is your responsibility to notify the Postal Carrier of this request before the package arrives.

UPS or Federal Express

We will help you submit a claim to UPS or Federal Express if you need assistance. Do not allow UPS or Federal Express to take the package - no matter what the driver says as it will hold up any replacement shipment and claim. Total Health, Inc. will not be responsible if you allow the product to go back because then you will not be able to file a claim to receive money back. You must be able to prove damage by keeping the product in your possession. For UPS or Federal Express shipments, you will be reimbursed freight plus the cost of the damaged product, up to a total of $100 USD or the amount of insurance purchased, whichever is greater, directly from UPS or Federal Express.

NOTE: For UPS and Federal Express shipments, if you do not purchase additional insurance, once the shipment leaves the shipping dock, you accept all liability for all shipments above any base insurance amount either UPS and/or Federal Express may or may not provide. No Exceptions!

Wrong Product Shipped

We triple check orders before they ship. If there is ever a problem please contact Customer Service within 24 hours and we will work with you to fix the problem immediately! We ask you to contact us via the Internet so we can find out what happened and contact you with facts and what we are going to do to fix the problem. We need to be able to work with all departments or contact whoever shipped the product if your items were a drop shipment. It is much faster and less stressful for you if we can get those answers before contacting you. Each order is different and will be handled differently depending on the problem. Total Health, Inc. reserves the right to issue a credit on a product in lieu of a replacement.

Returns

Total Health branded products

Within 30 days of receipt of a product, all unopened Total Health branded products may be returned for a refund including applicable shipping and handling charges. Contact Customer Service to assist you.

For any opened Total Health branded product, within 30 days of receipt of a product, customer may return one of a particular product. Shipping, handling, processing, and insurance charges will not be refunded. Contact Customer Service to assist you.

NOTE: Additional insurance fees are not refundable under any circumstances. Customer must pay to return all shipments including insurance. Without purchasing insurance, Total Health Inc. is not responsible for any lost or damaged returned shipments.

NOTE 2: Whether opened or unopened, items which were bought as a part of a bundle or special offer will receive a pro-rata refund, of all costs, based on the total cost of the remaining items.

Non Total Health branded products

Total Health, Inc. ships product from many locations and manufacturers that do not allow returns and hold us to the "All Sales Are Final" conditions that we must pass onto our clients. Unless otherwise stated, for any product which is not a Total Health branded product: All Sales are Final. A defective product may only be repaired or exchanged, at Total Health, Inc.'s sole discretion, for a similiar item. Total Health, Inc. reserves the right to issue a credit on a product in lieu of a replacement. Please contact Customer Service to arrange a repair or exchange of a non Total Health branded item.

Autoship Products

Autoshipped products (those products which are being sent to you automatically on a recurring periodic basis) may not be returned. Any defective product will be repaired or replaced, at Total Health, Inc.'s sole discretion. If a product becomes unavailable, we will offer a substitute. At that time, you may elect to accept the substitute or cancel that autoshipment. Contact Customer Service to arrange a repair or exchange of an autoshipped item.

To cancel future shipments, please contact Customer Service at least five days before your scheduled ship date. Orders cancelled sooner than five days before a scheduled shipment may be too late to be stopped and cause one additional shipment to occur. This shipment must be paid for in accordance with the original order terms.

NOTE: If you cancel an autoship and later want to restart it, you will have to restart the autoship of the item at its current price, terms, and conditions. We do not reinstate cancelled autoship programs.

Pre Authorized Returns

Contact Customer Service to arrange all returns. Once approved, you will receive an email by one of our Customer Service Representatives with return instructions on what steps to take to return the product. Returns need to be sent, insured and at your expense, to the address provided within ten days of receiving the return authorization. Only one authorization is allowed per product.

Total Health, Inc. shall not be responsible for any lost or damaged return shipments. Total Health, Inc. reserves the right to deny return of any product and to charge restocking fees dependant on the returned item if prior approval was not secured. Any attempt to return an item without previous written approval will result in loss of your product and payment.

Fees and Procedures

Except as specifically otherwise described, all shipping, insurance, processing, handling fees, and rush fees are never refunded. Customer is always responsible for returning the product and all freight and insurance costs associated with the authorized return. Total Health, Inc. reserves the right to charge "true" freight and handling fees on any return. Any additional freight or other fees that were initially included in product price for promotional purposes will be billed to the customer on any authorized return. Please allow 3-5 working days for inspection once the item is received at our warehouse. Inspections my take longer if items are being returned to one of our partners.

Refusal of Shipments

Any refusal of product does not release you from payment liability unless you previously secured permission by contacting Customer Service. If an order is refused without written permission from Total Health, Inc., you will be held liable a restocking fee of the larger of $10.00 USD or 15% of all of the product(s) price(s) on the order, plus the amount of all shipping, insurance, processing, and handling costs, including any additional freight fees Total Health, Inc. was charged for the return trip of the package.

Cancellations

In most cases, orders cannot be canceled once submitted. If your order can be stopped before it is ready for shipping, a cancellation fee of the larger of $10.00 or 15% of all the product(s) price(s) on the order will be deducted from money returned to cover processsing and handling costs.

Chargebacks

You agree not to contact your Credit Card or Financial Institution to institute chargeback proceedings until you have contacted Customer Service and your issue has been escalated at least one level with no mutually agreeable resolution.

You agree not to initiate chargeback proceedings in order to attempt to circumvent any term, condition, or policy of Total Health, Inc.

You acknowledge that unnecessary chargebacks cost Total Health, Inc. financially and you agree to pay a $250 USD chargeback processing fee to Total Health, Inc. for any chargeback that is cancelled by your Credit Card or Financial Institution, where Total Health, Inc. was found not to be at fault or where Total Health, Inc. was following any relevant term, condition, or policy of Total Health, Inc.

Dispute Venue

You agree that all legal disputes shall be judged in a venue chosen by Total Health, Inc. You agree not to challenge the jurisdiction of either the venue or the court chosen by Total Health, Inc. For any issue Total Health, Inc. initiates in "small claims" or similar court, you agree to accept service via Certified Mail from the US Postal Service.